Internal error when upgrading vCenter Server / PSC 6.0 to 6.5

While everyone upgrades to the latest release of vSphere be aware that there are a few minor catches along the way.

A couple I’ve seen this week include the vague error “An internal error has occurred” This seems to happen more on stage 2 of the upgrade process for either the PSC or VCSA (or VCSA with embedded PSC)

Other errors that you might see in this log file var\log\vmware\upgrade\upgrade-requirements.log are:

• ERROR __main__ ERROR: Fatal error during upgrade REQUIREMENTS. For more details take a look at: /var/log/vmware/upgrade/requirements-upgrade-runner.log
• CommunicationException: Failed to create temp file on target ip : A general system error occurred: vix error codes = (1, 4294967276).

If this happens when upgrading your PSC or VC to 6.5 then try the following:

root password has expired

• You can check if the password is expired by connecting to the PSC / VCSA with SSH and running this command:
  • com.vmware.appliance.version1.localaccounts.user.list
• Login to the (DCUI) console of the PSC / VCSA with the root user
• Change the root password

/storage/log is full

• Connect to the PSC/ VCSA over SSH
• Enable shell
  • shell.set –enabled true
• Switch to shell
  • shell
• Check space
  • df

If it shows /storage/log at 100% then follow this KB: https://kb.vmware.com/s/article/2143565

Graham

Graham works closely with VMware & Microsoft solutions. He is a VMware Certified Implementation Expert, 8x VMware vExpert & a VMware User Moderator on the official VMware VMTN forums. Feel free to reach out via Twitter @VirtualG.uk or email: contact@virtualg.uk

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