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Do I really need VMware support?

Graham
A purchase of VMware software will generally require you to also subscribe to a minimum of 1 year "support & subscription service". What do you get for this? There are different levels. Generally, you would fit into Basic or Production. Both levels include: Unlimited Support Requests Remote Phone and Web Support...
vSphere

VMware Fast Lane Support – Speak with support in seconds !

Graham
The MyVMware app by VMware gets you connected to support via phone in seconds for P1 support cases. You need the app installed and you must have a Business/Mission Critical support agreement. If you don't have that level of support agreement, the app is still useful to review licenses and...
vSphere

When does VMware support end? (EOL for VMware Products)

Graham
Ever wondered when VMware stop supporting certain versions of vCenter Server / ESXi or in fact, any VMware product? Check out the VMware product lifecycle matrix here. Also review this page or the excerpt below for terminology General Support Phase The General Support phase begins on the date of general...